General Terms and Conditions of Sale

1. Introduction

These General Terms and Conditions of Sale (the "Terms") govern the sale of products and services by Horticulture Lighting Group Europe (hereinafter referred to as "the Seller") to both professional and private customers via the website (the "Website"). These Terms are intended to define the contractual relationship between the Seller and the Customer as well as the conditions applicable to any purchase made through the Website.

2. Product and Service Descriptions

The Seller offers for sale horticultural lighting and equipment specifically designed to meet the needs of modern horticulture practices. Each product offered on the Website is accompanied by a detailed description prepared by the Seller to aid the Customer in understanding the product's features and specifications.

3. Geographic Scope

The online sale of the products and services presented on the Website is restricted to customers residing in Europe and for deliveries required within this geographic area. Orders from outside these territories will not be processed.

4. Order Process

Orders must be placed online at The ordering process includes registration on the Website, confirmation of the order through a secure environment, and payment. The Customer must follow the steps specified on the Website to submit their order. The sale will be considered final after the Seller sends the Customer confirmation of the order acceptance via email and after receipt by the Seller of the full payment.

5. Payment Terms

Payment is due immediately upon ordering, including for pre-ordered items. Payments can be made using the following methods:

  • Credit Card via Stripe
  • PayPal
  • Bank transfer The Website uses secure payment systems to ensure the confidentiality and security of data transmitted during online transactions.

6. Delivery

Deliveries are made by UPS directly to the address specified by the Customer during the order process. Delivery is free for orders exceeding €100. The estimated delivery times provided on the Website are for informational purposes only and commence from the date of order confirmation.

7. Returns and Refunds

The Customer may return the purchased products within 14 days of delivery at their own expense. Returned products must be in their original condition, complete with all packaging, accessories, and instructions. Refunds will be processed within 30 days of the Seller's receipt of the returned goods, provided they are in suitable condition for resale.

8. Warranty

All products are covered by a manufacturer's warranty linked to Horticulture Lighting Group USA. This warranty covers only manufacturing defects and is subject to the products being used in accordance with their intended purpose and maintenance guidelines.

9. Dispute Resolution

Any disputes or claims arising out of or in connection with these Terms shall be governed by and construed in accordance with the laws of France. The parties will attempt to resolve any disputes amicably. Should this not be possible, disputes will be submitted to the exclusive jurisdiction of the French courts.

10. Amendments to the Terms

The Seller reserves the right to amend these Terms at any time. All amendments will take effect immediately upon their publication on the Website. It is the Customer's responsibility to check the Terms regularly to ensure awareness of any changes.

11. Contact Information

For any questions or further information, Customers may contact the Seller via the contact information provided on the Website.