Article 1. Seller Identification

HLG Europe is the authorized distributor in Europe of products from the Horticulture Lighting Group (USA) brand (hereinafter "HLG USA" or "the Manufacturer"). HLG Europe and HLG USA are two legally separate entities.

Article 2. Purpose and scope

These General Terms and Conditions of Sale (the “GTC”) govern the entire contractual relationship between HLG Europe and any person (hereinafter “the Customer”) placing an order on the Site, whether a consumer, a non-professional or a professional.

Any order placed on the Site implies the Customer's unreserved acceptance of these Terms and Conditions. Before validating their order, the Customer acknowledges having read and accepted them by ticking the box provided for this purpose.

When a provision is expressly reserved for consumer or non-professional clients, it does not apply to professional clients, and vice versa. In the absence of any specific provision, it applies to all clients.

In the event of any conflict between these General Terms and Conditions and any document emanating from the Client (including its own terms of purchase), these General Terms and Conditions shall prevail, unless otherwise agreed in writing by the Seller.

Article 3. Products

The Seller offers for sale horticultural lighting solutions and related equipment. Each product is accompanied by a description and a technical data sheet intended to inform the Customer of its essential characteristics, in accordance with Article L.111-1 of the Consumer Code.

The photographs, illustrations, and videos displayed on the Site are for illustrative purposes only and are not contractually binding. Minor variations in color, dimensions, or finish shall not render the Seller liable.

The products are intended for horticultural use in accordance with their intended purpose. The Customer is solely responsible for choosing the products in light of their needs, their installation, and the regulations applicable to their activity.

Spare parts availability. In accordance with Article L.111-4 of the French Consumer Code, the period during which spare parts essential for the use of the products are available is indicated, when provided by the Manufacturer, on the product information sheet for each product concerned. If no information is provided, this information is considered unavailable.

Article 4. Geographical Scope

Online sales of products are reserved for customers located within the European Union and for deliveries within that area. Orders placed for delivery outside this territory will not be processed, unless specifically agreed to in writing by the Seller.

Article 5. Price

Prices are shown in euros. For consumer customers, prices are inclusive of all taxes (VAT). For business customers, the price excluding taxes (VAT) applies, with applicable VAT added according to current regulations. Any delivery charges are shown before order confirmation.

The Seller reserves the right to change its prices at any time. Products are invoiced based on the rates in effect at the time the order is registered.

In the event of a clear pricing error (derisory price, display anomaly), the Seller reserves the right to cancel the order concerned and to inform the Customer as soon as possible, the Customer then being fully reimbursed for any sums paid.

Article 6. Order

The order is placed online on the Site, according to the following successive steps: selection of products, verification of the basket, identification of the Customer, choice of delivery and payment method, acceptance of these Terms and Conditions, then confirmation and payment of the order.

The sale is considered final only after the Customer receives confirmation of acceptance of the order by email and the Seller receives full payment.

The Seller reserves the right to refuse or cancel any order from a Customer with whom there is a dispute relating to the payment of a previous order, or in the event of an order that is abnormal in relation to the usual quantities or that is manifestly fraudulent.

Article 7. Payment

7.1 Payment methods

Payment is due immediately upon ordering, including for pre-ordered items. Accepted payment methods are:

• credit card via Stripe;
• PayPal;
• bank transfer (the order will then be prepared after actual receipt of funds).

7.2 Security

The Site uses secure payment systems. The Seller does not have access to the Customer's full bank details at any time; these are processed directly by the payment providers.

7.3 Retention of Title

The Seller retains full ownership of the products sold until full and final payment of the price, including principal and any additional charges. However, the transfer of risk is subject to the conditions set forth in Article 9. This clause does not preclude consumer Clients from the provisions relating to the transfer of risk stipulated by the Consumer Code.

Article 8. Guarantees

This article distinguishes between legal guarantees , which are mandatory and provided by the Seller, and the Manufacturer's commercial guarantee , which is additional and provided by HLG USA.

8.1 Legal Guarantees (Consumer and Non-Professional Clients)

Regardless of any commercial warranty, the consumer or non-professional Client benefits from the following legal warranties, implemented by the Seller, HLG Europe:

Legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code). The Seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. This guarantee is valid for two years from the date of delivery . The Customer may request that the goods be brought into conformity by repair or replacement, or, failing that, a price reduction or cancellation of the sale, under the conditions provided by law. The Customer is not required to provide proof of the existence of the lack of conformity during the twenty-four months following delivery.

Mandatory information notice: "In accordance with Articles L.217-3 et seq. of the French Consumer Code, all our products are covered by the legal guarantee of conformity for two years from the date of delivery. In the event of a lack of conformity, you may request repair or replacement. Our products also benefit from the legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), which you may invoke within two years of discovering the defect."

Legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). The Customer may choose to invoke the guarantee against hidden defects in the item sold. They may then choose between rescinding the sale or obtaining a reduction in the sale price. The action must be brought within two years of the discovery of the defect.

These legal guarantees apply automatically and are neither reduced nor excluded by the existence of the Manufacturer's commercial guarantee described in article 8.2.

8.2 HLG Manufacturer's Commercial Warranty (additional warranty)

In addition to legal warranties, HLG brand products are covered by a commercial warranty from the manufacturer, HLG USA , the duration of which varies depending on the product range and model (for example, up to five years). The applicable duration for each product is specified on its product page. This commercial warranty covers only manufacturing defects, provided the product is used in accordance with its intended purpose and the manufacturer's maintenance recommendations.

The distribution of care is organized as follows:

a) During the first twenty-four (24) months following delivery. The Seller, HLG Europe, in its capacity as seller, provides the interface and handling of requests, within the framework of legal guarantees and the commercial guarantee.

b) Beyond the twenty-fourth (24th) month and until the expiry of the Manufacturer's commercial warranty. The handling of the commercial warranty (diagnosis, validation, repair, replacement, and supply of parts) is the sole responsibility of HLG USA , according to the Manufacturer's own terms, procedures, and deadlines. After this twenty-four-month period, HLG Europe no longer manages the warranty and, if necessary, only acts as an administrative intermediary to facilitate the transmission of the request to the Manufacturer, without any guarantee of results, deadlines, or financial responsibility on its part.

The Customer is informed that implementing the commercial warranty beyond twenty-four months may involve a return procedure with the Manufacturer (return authorization number, shipment according to their instructions). Unless otherwise stipulated in the Manufacturer's terms and conditions, shipping, customs, and transport costs associated with a return to the Manufacturer remain the responsibility of the Customer.

The commercial warranty is subject to presentation of proof of purchase and compliance with the Manufacturer's conditions. It does not extend the duration of the statutory warranties.

8.3 Warranty Exclusions

Without prejudice to the mandatory legal guarantees afforded to consumers, the following are excluded from any guarantee, including commercial guarantees: failures or damages resulting from:

• an installation not in accordance with the Manufacturer's recommendations or applicable electrical standards, or carried out by an unqualified person;
• an inadequate power supply, overvoltage, undervoltage, lightning or network instability;
• exposure to humidity, water or environmental conditions incompatible with the product's protection rating;
• use not in accordance with the intended purpose of the product, negligence, lack of maintenance or intensive use beyond the recommendations;
• a modification, repair or intervention carried out by the Customer or by a third party not approved by the Manufacturer;
• normal wear and tear, as well as the normal depreciation of the luminous flux of LED components inherent in their operation;
• a case of force majeure within the meaning of Article 12.

8.4 No guarantee on horticultural results

The products are lighting tools. The Seller does not guarantee any specific growing conditions, yield, growth, or harvest, as these depend on numerous factors beyond its control (variety cultivated, growing conditions, environment, irrigation, ventilation, user skill). No claim may be based on the absence of horticultural results expected by the Customer.

8.5 Business Clients

For business customers, the statutory warranty of conformity under the Consumer Code does not apply. Business customers benefit from the warranty against hidden defects under the conditions of the Civil Code, as well as the Manufacturer's commercial warranty according to the terms of Article 8.2. The Seller's liability to business customers is further limited under the conditions of Article 11.

Article 9. Delivery and transfer of risk

Deliveries are made by carrier to the address provided by the Customer when placing the order. Delivery is free for all orders over €100. The delivery times indicated on the Website are estimates only and begin from the date of order confirmation.

For consumer Clients, the transfer of risk of loss or damage to products occurs when the Client, or a third party designated by him, takes physical possession of the products (Article L.216-4 of the Consumer Code).

For business customers, the transfer of risk occurs upon delivery of the products to the carrier. It is the business customer's responsibility to inspect the packages upon delivery and, if necessary, to file any justified claims with the carrier within the legal time limits.

In the event of a delivery delay not justified by a case of force majeure, the consumer Client may exercise the rights provided for in Article L.216-6 of the Consumer Code.

Article 10. Right of withdrawal (Consumer clients)

In accordance with Articles L.221-18 et seq. of the Consumer Code, the consumer Client has a period of fourteen (14) days from the receipt of the products to exercise his right of withdrawal, without having to justify reasons or pay penalties.

The Customer informs the Seller of their decision using the standard withdrawal form or any unambiguous statement, to the contact address provided in Article 1. The Customer returns the products within fourteen (14) days of communicating their decision. The return shipping costs are the responsibility of the Customer.

Products must be returned in their original condition, complete, with all packaging and accessories, and in a way that allows them to be resold. The customer may be held liable for any depreciation resulting from handling beyond what is necessary to establish the nature and characteristics of the product.

The Seller will reimburse all sums paid, including standard delivery charges, no later than fourteen (14) days from the date on which it is informed of the decision to withdraw. The Seller may withhold reimbursement until the goods have been received or until the Customer provides proof of shipment, whichever occurs first.

The right of withdrawal does not apply to business customers.

Article 11. Seller's Liability

The Seller is bound by an obligation of means in the performance of this agreement. Its liability cannot be invoked for non-performance or improper performance of the contract attributable to the Client, to the unforeseeable and insurmountable act of a third party, or to a case of force majeure.

With respect to business customers, and to the fullest extent permitted by law, the Seller's liability is limited to direct and foreseeable damages and shall not exceed the amount, excluding taxes, actually paid by the customer for the order that gave rise to the damage. Indirect damages, including but not limited to operating losses, crop losses, production losses, data losses, loss of revenue or profits, as well as any commercial or financial loss, are excluded.

Nothing in this article shall limit the Seller's liability in cases of fraud, gross negligence, personal injury, or exclude the mandatory legal guarantees available to consumers.

Article 12. Force majeure

The Seller shall not be liable for any failure to perform or delay attributable to force majeure as defined in Article 1218 of the French Civil Code, including but not limited to strikes, transport incidents, supply disruptions, network failures, natural disasters, government actions, or any event beyond its reasonable control. The affected obligations shall be suspended for the duration of the impediment.

Article 13. Intellectual Property

All elements of the Site (trademarks, logos, texts, descriptions, photographs, videos, layout) are protected by intellectual property law and remain the property of the Seller, the Manufacturer, or their successors in title. Any reproduction or use, in whole or in part, without prior written authorization is prohibited.

Article 14. Personal Data

The personal data collected is processed in accordance with applicable regulations, including Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act. The processing methods, purposes, and the Client's rights (access, rectification, erasure, objection, data portability) are described in the Privacy Policy available on the Website.

Article 15. Consumer Complaints and Mediation

For any complaint, the Customer should send their request to the Seller at the address shown in Article 1. The Seller will endeavor to respond as soon as possible.

For cross-border disputes within the European Union, the European Consumer Centre France ( www.europe-consommateurs.eu ) can also be contacted. (The European online dispute resolution platform ceased to operate on July 20, 2025, and is no longer a point of contact.)

Article 16. Applicable Law and Jurisdiction

These Terms and Conditions are governed by French law.

In the absence of an amicable resolution, disputes relating to consumer Clients fall under the jurisdiction of the competent courts according to the rules of common law, the consumer being able to bring the matter, at his/her choice, before one of the territorially competent courts under the Code of Civil Procedure.

With regard to professional Clients, and unless otherwise required by public policy, any dispute falls under the exclusive jurisdiction of the courts of the district where the Seller's registered office is located , including in the event of multiple defendants, third-party claims or emergency proceedings.

Article 17. Miscellaneous Provisions

Terms and Conditions of Sale (T&Cs) Modification. The Seller reserves the right to modify these T&Cs. The applicable T&Cs are those in effect on the date of the order. Previous versions are retained and enforceable against orders placed under their authority.

Partial invalidity. If any provision of this agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Non-waiver. The Seller's failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of its right to enforce such provision subsequently.

Proof. The computerized records of the Seller and its payment providers are admissible as proof of communications, orders and payments made.