privacy policy
Data controller
Personal data relating to the HLG Europe website is processed under the responsibility of Grow & Enhancer (SARL), SIREN 512 465 261, 10 rue du Canal, 54250 Champigneulles, France. For questions or requests about your data: [email protected].
Data and purposes
When you create an account, request a quotation, contact customer service or place an order, we process the information you provide: identity, contact details, billing and delivery addresses, basket contents, orders and correspondence with our team. Required fields are marked on forms; without the necessary information, we cannot process the relevant request or order.
Account, quotation, order, delivery and after-sales management is based on performing the contract or pre-contractual steps you request. Invoicing documents are processed to meet legal obligations. Technical connection data and operational logs support website security and availability, based on our legitimate interest in protecting the service.
If you subscribe to commercial communications, your contact details are used according to the choice expressed when subscribing. You can withdraw that choice or object to these messages through the unsubscribe link, where provided, or by contacting us.
Cookies and audience measurement
Necessary cookies support the basket, account login, security and the storage of your privacy choice. They do not authorise audience measurement.
Google Analytics is enabled only after you agree to audience measurement. It processes information about browsing and interactions with the shop, together with technical browser identifiers, to understand website use. You may accept or refuse this measurement while continuing to shop. Google advertising settings remain disabled.
Your acceptance or refusal is remembered for six months unless you clear browser storage earlier. You can change your choice or withdraw consent at any time using the cookie settings control at the bottom of the page. Withdrawal stops new measurement and removes Google Analytics cookies accessible to the website; it does not retrospectively erase data already transmitted.
Google services may involve processing outside the European Economic Area. See Google’s privacy policy for information on this provider’s practices. You may contact us for details about recipients and safeguards applicable to the website’s processing.
Recipients
Depending on your request and order, necessary data is accessible to authorised customer service and fulfilment staff and to providers involved in hosting, payment and delivery. Payment data is processed by the provider of your selected payment method. Google receives audience measurement data only when you agree. Information may also be disclosed to authorities when legally required.
Retention
Retention criteria depend on the purpose: account use and management, handling your request, fulfilling your order, after-sales support and dealing with any dispute. Records subject to a legal retention obligation, including accounting records, are kept for the period required by that obligation. The six-month storage of your cookie choice is separate from retention of order or analytics data. Contact us to find out the period applicable to your circumstances and request deletion of data that is no longer necessary.
Your rights
Subject to the GDPR’s conditions, you may request access, rectification or erasure of your data, restriction of processing, object to processing and, where applicable, request data portability. You may withdraw consent at any time for processing based on consent without affecting processing carried out before withdrawal.
Send your request to [email protected], or by post to Grow & Enhancer, 10 rue du Canal, 54250 Champigneulles, France, stating your request and information needed to locate your records. If necessary, we may request proportionate information to verify your identity. You may also complain to the CNIL or the competent supervisory authority in your country.